Cancellation policy


Terms and conditions

These terms and conditions are accepted at the time of purchasing your ticket.
By accepting these terms and conditions I understand that my participation is not confirmed until I receive a confirmation email.
I understand that once I receive my tickets via email, I must follow further instructions to accurately register into my chosen category/categories.
I understand by registering into the chosen category, I ensure I have received accurate training to apply a safe and esthetically appealing set of Eyelash Extensions. I understand that failure to disclose accurate training evidence to compete in my category, may lead to disqualification and refusal to compete.
I understand that judging will be up to the judges taste and expertise, and any dispute on points/placement will be solely kept to myself and only be discussed with the Lash Open organizers and judges.
I understand that if I do not comply to the rules stated on the website www.lashopen.com.au, I may be disqualified with no further notice.
d Awards dinner, I can collect any awards/prices afterwards, or have them posted to me at my own expense.

Online State Challenge
I understand that I, to participate in the Online State Challenge, will need to submit my entry online by no later than 11.59pm on the 29 February 2020.
The winner from each state will automatically be part of the LIVE city challenge in Classic and Russian Volume lashes.

Salon Challenge
I understand that to participate in the Salon Challenge, at least 3 of my team members need to purchase a ticket and submit our individual entries to the same category (Classic or Russian Volume). I understand that in the event of tickets running out before all my team members have purchased a ticket, we won’t be able to participate in the Salon Challenge for the particular category.

Lash Artist of the year
I understand that to participate in Lash Artist of the year, I will need to enter into both the Classic and Russian Volume Category.
The winner is the person with the highest total score in both categories.

Classes and Open Mic event
I understand that as a contestant I can only attend classes/workshops held outside my competition times.
I understand that no refunds are given if I have purchased tickets to event clashing with other happenings, such as workshop classes or the Open Mic event.

Awards night and dinner
I understand that my team and I will have to purchase a separate ticket to attend the Gala and Awards dinner. I understand that without a ticket to the Gala and Awards dinner I may miss out on accepting any awards/prices rewarded to me.
I understand that if I do not attend the Gala an
All prices quoted include the Goods and Services Tax at 10% (GST).

Cancellations and refunds

Once I have purchased my ticket, no refunds are given on any cancellations/unuse of tickets. Tickets may be transferred to a different name up until 2 weeks prior to the event.
In the case the event is cancelled by the organizer, or if the event dates are altered or changed before it begins, booking or ticket holders will be offered a booking or ticket at any rescheduled event up to the face value of the original bookings/tickets or, if the booking or ticket holder is unable to attend the rescheduled event or the event is not rescheduled but solely cancelled, the total value of the ticket will be refunded upon request.
No refund will be given if the event is cancelled or rescheduled due to force majeure.
If the event is cancelled after it has commenced, you will not have the right to exchange or receive a refund.
In the event of cancellations due to any reason, costs spent in relation to coming to the event such as travel and accommodation expenses are not refunded.

Force Majeure and additional items

Except as required by law, Lash Open is not liable for any loss, inconvenience, damage, additional expense, injury, delay or any other claim in relation to:
I. Changes to event information, program, performers or performance dates, including the cancellation or rescheduling of events;
II. Actions or omissions on the part of independent contractors or others outside of Lash Open’s control, who supply products and services in connection with events;
III. Unknown or unforeseen defects in any venue, vehicle, device or material used in connection with the events purchased;
IV. Venue/promoter polices or legal regulations including, but not limited to: dress standards, bans on cameras and recording devices, the responsible service of alcohol and safety regulations; or
V. events which are unforeseeable or not preventable by reasonable diligence on our part including, but not limited to: war, fire, floods, earthquake, tsunami, unusually severe weather, acts of Government, acts of terrorism, virus outbreaks and other acts of god, accidents, failure of machinery, labour disturbances and acts or omissions of telecommunications and delivery service operators beyond our reasonable control.

By these terms I understand that no refunds are given in an event of disqualification/cancellation of my ticket.